FAQ

1. "What are the shipping costs?"
Shipping is free.

2. "How long will it take to receive my order?"
After placing your order, we ship it within 1–3 business days. Delivery time depends on the delivery service and can vary between 2–14 business days.

3. "Can I return my order?"
Yes — you can return your order within 30 days of receipt for a full refund, provided items are in original condition and packaging.

4. "How can I pay?"
We accept PayPal and credit cards (Visa, Mastercard, AMEX).

5. "Is it safe to shop online with you?"
Yes — our site is protected with SSL encryption and we use reliable payment methods.

6. "Can I track the status of my order?"
Once your order is shipped, we will send you a shipping confirmation with a Track & Trace code.

7. "Do you offer gift cards?"
Yes — we offer digital gift certificates in various values that can be redeemed online.

8. "How can I contact customer service?"
You can contact us 24/7 via email at info@anderson-ontario.com. We aim to respond within 1–2 business days.

9. "Are all items shown in stock?"
We strive to keep our stock accurate. If an item sells out, we will notify you.